In 2019 Q1, the Bank of Russia received as many as 69.6 thousand complaints from financial consumers. This is 1.5 thousand (2.2%) more than in the same period in 2018. This growth was mainly caused by an increase in complaints against credit institutions, and in appeals concerning credit history bureaus. At the same time, the share of complaints against non-banks continued to decline primarily due to fewer OSAGO-related complaints. The share of complaints against credit institutions traditionally accounted for more than…
