First of all, make sure you’re up-to-date with the newest version of the app. If not, update your app in the Apple App Store(new tab) or the Google Play Store(new tab).
When accessing your account from our WebApp(new tab), you can find the chat in the bottom right corner.
Or from your paired smartphone, go to 👤 My Account then Support. Then scroll down and tap Support chat under Get in touch.
You’ll then see your place in the queue. Keep your Mastercard close by, it’s optional but you’ll get faster service.
Our chat is available everyday from 07:00-23:00 including Sundays and bank holidays.
Please visit this article if you represent a bank or an authority and need to contact N26(new tab).