The newness of it, the excitement. And for us, it was starting a new life. Just walking through those doors where there’s no furniture, just some carpet and some walls, and it’s yours.
My name is Ketan Patel. I’m a podiatrist. As a kid, I knew I wanted to be a physician. My uncle was a physician, and I always looked him as a mini superhero. He goes around helping other folks. And watching that, that was an unbelievable gift.
The best part about working with my mortgage officer is that he’s always willing to help. He’s always there to just be a sounding board. There’s so many times that he’s mentioned to me before that, hey, if you’ve got a question, just give me a ring, or if there’s something that just doesn’t make sense, give me a call. One of his big fortes is communication.
A lot of my clients, they have day jobs, so a lot of times people want to talk with us perhaps during their lunch hour, oftentimes in the evenings. If the client needs to talk with me, I need to be available.
I met my mortgage loan officer to a mutual friend from high school. He was able to help out my brother, several of my other friends. And naturally, when it came time for me to buy a place, he was the easiest guy to go to.
This really is a personal relationship. At BB&T, we believe that the client is almost like part of the family.
Working with him is very seamless. It’s accurate, it’s fast. You can pretty much take it to the bank. Whatever he tells you, it’s gonna happen.
You can tell it’s kind of the banks of old, where you knew your banker, they knew about your lifestyle, your needs. You have a relationship. I really feel like I’m at a small bank, but I know that they have the power of a larger institution.
The mortgage process is pretty daunting. There’s all kinds of information in the marketplace about perhaps how difficult it is to get the mortgage. Some of this information is accurate, some of it’s not. So we like to kind of put the client at ease, prepare them for the process.
To me, knowledge is everything. So anytime you’re going through an experience or you’re trying to achieve a goal, education should be your first step. That first step is crucial, and it sets you up for success or for failure. And that’s what’s been pleasurable about my experiences with BB&T is the first discussion point is what is our objective, how are we gonna get there, and what are the pros and the cons behind that process.
Call BB&T. Don’t think twice about it. You’ll be more educated about a process that you’re undergoing. You may end up finding a good relationship and a good friend that will help you in your future endeavors.
There’s a lot of factors that go into it that people initially don’t consider. And if they’ll give us the opportunity to speak with them, typically they realize, wow, I learned things that I didn’t realize were important, and they helped me to make a better decision.
You’re not a number. You’re not a statistic. You are a person that they have a vested interest in and want to help.