Outsource Mortgage Services in USA

Outsource Mortgage Services in USA

Once we understand which mortgage support services you need, we identify resources to assign to your project based on their availability and expertise. Our resources have years of experience in the mortgage industry and we only assign resources that will add value to your operations and perform their tasks with efficiency and accuracy.

We typically require that you employ 1 full-time resource to begin with as we do not operate using a shared resource model. It is important from a utilization perspective, more than just cost savings. They will operate 8 hours a day, 5 days a week, so it is important that you utilize the staff assigned to their maximum capacity.

Although we use our Client’s systems through secure platform, we have extensive experience in dynamic systems and tools that our Clients are using. Not only do we are well versed with the commonly used software in the mortgage industry like AutoCloud, we have also developed our own software solutions to help in a range of processes. From mortgage automation software that leverages Robotic Process Automation and AI to appraisal software, we develop unique software solutions to bridge the gap between multiple internal processes for our clients. Clients also use our proprietary software, MSuite, for data classification and extraction purposes when they require expertise in handling mortgage documentation requirements. Apart from MSuite, ExpertMortgageAssistance has never hosted any application locally for security reasons and also to provide transparency and control to their Clientele.

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With over 10 years of experience in handling back-office support for our mortgage clients, we have considerable expertise in handling projects of all scopes, complexities, and sizes. We provide end-to-end support as well as support for only one business function like underwriting, depending on our client’s needs. Our team is well-versed in handling projects of any complexity as we have experts from diverse backgrounds and domains that are ready to cater to your individual needs. The simple and efficient way of handling any project is to learn and replicate what our Client is following internally. This way they do not have to change any environment internally and can operate as is.

We have 8 global delivery centers from which our experts provide our end-to-end mortgage support services. These centers are located in India, Kenya, Bolivia, Peru, and the Philippines, to name a few locations.

We have Single points of contact (SPOC) for each project that we take on. Our clients would be able to reach out their SPOC to gather updates on the project’s progress over time. They would also be given access to the project’s workflows and operations data as we firmly believe that transparency is key to our success as well.

As a mortgage services outsourcing company, we provide a range of different services from underwriting support, closing support, and loss mitigation support to loan processing support, title support, and post-closing support. We also provide appraisal support and mortgage automation assistance to help your processes operate at peak efficiency.

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Since we work with a wide range of brokers and lenders we have worked on almost all the major LOS systems available in the market. From Encompass and Calyx to PC Lender and Lending QB, we have expertise in all types of LOS systems.

We provide end-to-end mortgage support for our clients. However, if you prefer only outsourcing a part of the mortgage process to us like mortgage underwriting, we can take on those services as well. You can expand the portfolio of services you outsource to us as and when you require assistance.

Our mortgage support services specialists can start working on your project in as little as 2 weeks. In that time, we will thoroughly study and understand how your business operates to find effective ways to implement our mortgage support solutions into your existing systems and processes.

As an SSAE16, SOC2 and ISO 27001:2013 ISMS certified organization, we have 2 of the highest data security standards in the mortgage industry. We have a host of security protocols in place to manage the security of assets entrusted to our care. These can include employee details, intellectual property, or financial data of any kind. Your data only resides on your servers as we do not download or host any of your data locally in any way, shape, or form. We also implement critical physical data security measures from biometric accesses to only white-listed internet access.

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If you would like some pricing quotes for our services, you can always email us at [email protected] or fill out a brief form on our website. Alternatively, you can always call us at 1-855-224-6855 to get a hold of an agent.