EverHome Mortgage Reviews, Complaints & Contacts

EverHome Mortgage Critiques, Complaints & Contacts

My spouse and I had been unlucky victims of a twister. The injury was all assessed and my insurance coverage firm issued our examine. Sadly, our mortgage is owned by Everhome. The method sounds very simple and our neighbors are additionally going via the identical course of with their mortgage firm. The issue is, Everhome is one in all 2 issues, CROOKS or simply merely a bunch of IDIOTS. We had been instructed to fax our contractors bid signed by ourselves and the contractor and the insurance coverage adjusters declare and they’re going to disburse the monies in insatallments. Effectively, getting the primary examine has been a nightmare. The primary 6 or so instances we tried to fax the docs, we had bother getting through as a result of the fax quantity was busy. I referred to as to seek out out if there was one other fax quantity we might strive, we had been informed no, preserve making an attempt we’re recieving alot of faxes immediately. Lastly we bought it to undergo, however we couldnt observe up that day as a result of it went through after 5 p.m. when nobody was within the workplace. The subsequent day we referred to as to observe up and had been informed they by no means recieved the fax. I spoke with a gentleman named Todd and I informed him we had been having bother with the fax going through and it rings busy all day lengthy. He mentioned “thats unusual, that’s an digital fax so it ought to by no means ring busy”. I informed him it was ringing busy and was simply informed the day earlier than that it will ring busy if there was loads of exercise on it. I requested him if there was a unique fax # to try to he gave me one. I then requested if I might simply take care of him and he mentioned sure, simply ask for me once you name. We then faxed 20+ pages to the second # and naturally it rang busy. I referred to as the following day and requested for Todd. Todd was convienently at lunch after I referred to as and was informed to name again at 3 p.m. that day, Todd ought to be again from lunch by then. So, 3 p.m. rolls round and I ask for Todd. Todd is gone for the day. My spouse lastly bought the fax to go through and we referred to as to confirm, nothing went through in line with everhome. We ended up faxing 22 pages 12 instances and a pair of went through and verified with fax transmission experiences, however but Everhome says they didn’t recieve something. I assumed the fax was recieved since we had verification that it was, so i contacted them once more. I informed the woman we faxed all of the paperwork they wanted and i’ve affirmation that they had been recieved, she put me on maintain for 3 minutes to look over notes within the system. She comes again to me to tell me that they had been ready on a contractors signed bid and the insurance coverage declare. I needed to clarify to her thats why I’m calling. I faxed that I’ve verification that it went thrru simply fantastic and I would like solutions as to why they preserve telling what they want when i name they usually have all of it. She says we havent recieved something through fax. I exploded on the telephone out of frustration and used some heavy profanity. This woman begins chuckling. I mentioned I do know this can be humorous to you however I’m merely making an attempt to repair my f’ing home that has been broken by a twister and all the pieces was going good till Everhome bought concerned. She requested me if there was the rest she might do for me and that i mentioned are you kidding? The subsequent day was Thursday and i used to be off work from home and thought it is a excellent time to fax and observe up. So i did and referred to as straight away and talked to a man named Marco. Marco informed me that the fax was recieved, however they nonetheless neede the signed bid from the contractor. I believed nice one other ### to take care of. I needed to clarify to him that i faxed 22 pages and it was a part of that. He then says i’ve the web page that’s signed by all events however the precise bid they want is itemized with the associated fee and what’s to be accomplished work sensible. I mentioned to him once more, that’s a part of the 22 pages i faxed, preserve scrolling through your digital fax abd the precise bid portion begins at web page 4. “Oh, okay he says we additionally want the insurance coverage ajusters declare as nicely. ” Once more I inform him to maintain going beacause he’ll ultimately discover it inside these 22 pages. “Oh okay right here it’s”. He then proceeds to inform me the contractors bis might not be in appropriate type and might not be processed. I did all the pieces in my energy to not flip out this time, however made it clear I used to be disgusted, I merely requested him, “WHAT DO YOU F’ING PEOPLE CONSIDER A CONTRACTORS BID?” He says ” nicely, I’m not in processing, so I cant decide if that is appropriate or not” I say, “then why within the hell are you telling me its not appropriate?” He says nicely, it will likely be despatched to processing and name again between 4-5 p.m. to see if it was accepted. UNBELIEVABLE!. I name again at 4:29 and ask the woman to examine the standing. She tells me they’re nonetheless ready for Contractors bid and Insur…I finished her proper then and there and informed her to place me on maintain for 2-3 minutes and browse the notes. So she did. She bought again on with me and informed me sure, all the pieces is in processing however we wont have a ultimate phrase till tomorrow morning. OK i assumed, the ball is lastly rolling. I woke this morning to name them and get the excellent news that my first examine is being launch. Not a lot. The woman (Andrea) tells me they’re awaiting contractors bid and I finished her proper there. I defined the state of affairs and she or he places me on maintain and will get again on to inform me processing takes 2 enterprise days…EXPLODE. So right here i’m scripting this grievance and that i nonetheless don’t have any clue as to what the holdup is. My house has blue tarpped home windows a dumpster in my driveway and I cant get solutions from my mortgage firm. There are various different particulars I disregarded that has added to my frustrations. These are simply those that come to thoughts whereas ranting and typing. So to say the least EVERHOME SUCKS…They may give a rats ### about their buyer and someway they’re earning money offthis catastrophe and need to hold on to this cash for so long as they will…it’s $30+ thousand {dollars} we’re speaking about. If there was a approach I might sue for negligence, withholding or plain stupidity i might. Everhome is a catastrophe and they’re CROOKS!

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