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Catastrophe Help & Property Harm Assist


Has a pure catastrophe, storm, accident, or different occasion broken your private home? Or precipitated you monetary hardship?

Our crew may help along with your catastrophe restoration.

If you happen to expertise a monetary hardship or property harm from a catastrophe, we could possibly assist with versatile mortgage and residential fairness cost choices. If you happen to’ve been affected by a FEMA-declared catastrophe, we will focus on obtainable choices with you for making funds. We encourage you to proceed making common funds, if doable. We’ll work with you to discover all of your choices.

Key takeaway

You probably have property harm, contact your house owner’s insurance coverage firm to report it. Subsequent, name our Catastrophe Help crew at 1-866-826-4902 (Mortgage) or 1-877-592-0185 (House Fairness) after you file your declare. For basic questions on catastrophe restoration, name us at 1-888-818-9147 (Mortgage) or 1-866-355-1540 (House Fairness).

The best way to make insurance coverage claims and repairs

Notify us whenever you get your verify, or go to our insurance coverage declare verify web sites. We’ll offer you info to maneuver ahead with repairs. You should definitely embody your loan quantity on the verify whenever you endorse it.

For a lot of conditions, we’ll monitor the progress of repairs to your private home.

For property repairs that we monitor, you’ll have to endorse the insurance coverage declare verify and ship it to us. Once you name us or go to one of many insurance coverage declare verify web sites famous above, we’ll offer you info on the way to signal and ship the verify to us.

Read about:   Wells Fargo is amongst the biggest mortgage brokers in the usa.

In most conditions, as soon as we obtain the required paperwork, we’ll ship the restore checks payable to you to pay the contractors you employed. This course of helps defend you from potential fraud or incomplete repairs. Funds are made in increments in the course of the course of:

  1. After the preliminary documentation is obtained
  2. When repairs are 25% or extra full, and a progress inspection has been accomplished
  3. When repairs are completed and have been inspected

Because the mortgage servicer, Wells Fargo is listed in your owners insurance coverage coverage and on insurance coverage declare checks, as a result of we’ve got a monetary curiosity within the property. We need to assist you to by the property restore course of and see that it’s restored to its unique situation.

Once you obtain your insurance coverage verify, you’ll discover that Wells Fargo is known as on it. Because the mortgage servicer, we’ve got a monetary curiosity to see that your property is restored. Notify us as quickly as you get your verify, and we’ll present you the knowledge to get began.

If we obtain a declare verify that you haven’t endorsed, we’ll return it to you to be signed. You should definitely write your mortgage loan quantity on the verify. We are able to’t start the house restoration course of till we obtain the endorsed verify and all required paperwork.

We’ll ask the contractor to submit a written request to us. The request must be signed by each the contractor and also you. We’ll overview the request and decide whether or not further funds could also be launched.

We could order and pay for inspections of the work to make it possible for the house is being restored. We do that to verify that the contractor completes the work earlier than getting the total cost.

Sure, if the declare quantity exceeds the quantity required to pay the mortgage in full. Our customer support crew can provide the payoff quote. Please ship the endorsed declare verify with a letter authorizing Wells Fargo to make use of the funds to repay the mortgage. If the quantity of the verify is lower than the quantity owed in your mortgage, please embody a licensed verify for the distinction. Observe that we’re not capable of apply declare funds to delinquent mortgage funds.

Any remaining cash may be refunded to you so long as:

  • All repairs listed on the adjuster’s worksheet are full
  • A 100% inspection has been obtained by Wells Fargo
  • Contractors and employees have been paid

Observe: Your mortgage should be present so that you can get a refund.

Lengthy-term restoration after catastrophe help ends

If you happen to’re nonetheless having monetary issue on the finish of the catastrophe help, contact us for a confidential overview of choices to assist with cost challenges. Regardless of how vital your property harm — even with an entire lack of your private home — we’ll work with you to overview your choices.

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